Crosby Training provides confidential, impartial IAG to learners on Adult Skills Funded training across Liverpool City Region, collaborating with DWP, employers, and partners. IAG supports learners both distant from and close to the labour market, aligning training to local skills gaps. The service maintains the Matrix Standard across seven element.
IAG OBJECTIVES
Empower learners to achieve learning goals.
Support retention and success rates.
Collaborate with partners for effective guidance.
Develop and train staff delivering IAG.
Continuously improve provision to meet local, regional, and national demands.
IAG STRATEGY
Application: Help applicants select suitable programmes and redirect ineligible participants.
Programme Start: Initial assessment and induction to set individual learning plans.
During Training: Reviews to support retention, completion, and qualification achievement.
Exit: Guidance for progression to employment, further education, or Next Steps support centre.
PROCEDURES: IAG must be:
Impartial and signposting to other providers.
Confidential, compliant with Data Protection Act and Matrix standards.
Inclusive, proactive, and accessible.
Delivered by trained, professional staff.
Linked with partnerships for appropriate learner support.
Targeted to learner, staff, and employer needs.
Support includes sector information, wellbeing resources, partner guidance, and access to Next Steps jobsearch services.
IAG TARGETS
100% improved learner employability
90% learner retention
95% pass rate
90% success/progression rate
Overall satisfaction rated “Good” or above
Partner satisfaction over 95%
MEASURING IMPACT
Monitoring through sampling, ILPs, qualification work, retention, and progression.
Internal QA including standardisation and moderation.
Feedback from learners, employers, and partners.
Continuous improvement aligned with Ofsted, Matrix, and awarding body inspections.
