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Compliments & Complaints

What to do if you have a complaint

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Equality & Diversity

How we create a welcoming inclusive space

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Examination & Invigilation

The rules governing our exam process

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Fraud & Malpractice

Protecting the integrity of our work

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A collage of people of various ages and ethnicities performing a range of customer facing jobs, including delivery man and receptionist.

Customer Service Awards

Understanding the importance of good customer service in any career

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A man and woman in business attire smile while sitting at a desk in an office with the Liver Building visible through the window.

Business Admin Level 2

Preparing for an administrative position in a wide variety of sectors

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Three people in separate circular frames using technology, against a background of circuit board patterns and colour gradients. They are: an older man wearing glasses and a suit jacket working on a laptop; a woman with bright red hair, smiling while looking at a tablet; and a man with a beard wearing overalls, looking at a tablet.

Digital Skills Awards

Learn Essential Digital Skills for the modern workplace, at your pace

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Mental Health Awareness

Understanding mental health and mental wellbeing

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A graphic of layered paper head silhouettes in pink, blue and yellow, facing each other on an orange background, representing communication.

Personal Development Awards

Enhance your career opportunities and make new work or training plans

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A large wooden peg doll elevated on a red cube in the centre of a line of six smaller peg dolls, set against a blue background.

Employability Awards

Developing essential personal, social and practical skills ready for work

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A close-up of a Union Jack flag waving in the wind.

Fundemental British Values

What makes us British? Playing our part in a welcoming society

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A graphic of three diverse workers in industrial settings: a man operating machinery, a woman holding a clipboard and another man in overalls.

Warehousing & Storage Certificate

Discovering the core principles of working in the logistics sector

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A collage of six images showing diverse warehouse employees performing various tasks, including operating forklifts, checking inventory and using communication devices.

Licence4Work: FLT Training

An FLT Licence is your foundation to a career in warehousing

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Conflict of Interest

Making decisions transparently and ethically

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, stylised graphic of a female construction worker overlaid on a brick patterned collage of smaller photos of various male and female workers in different construction and trade roles.

Fast Track CSCS Card

A 2-day course to prepare for work in the construction industry

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A man wearing a hard hat, high-visibility vest, gloves and boots kneeling down and laying grey paving slabs on a gravel base. Overlaid text reads: "Landscapes & Pathways, Free Course".

Landscapes & Pathways

Unlock your green fingers and kickstart a career in Horticulture

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Menopause Policy

Supporting women experiencing menopause

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Modern Slavery

Our fight against human trafficking

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Health & Safety

How we aim to ensure your safety

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Observation of Training

How we enhance the learning experience

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First Aid

Ensuring appropriate First Aid provision

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Subcontracting

Ensuring consistency in our supply chain

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Protecting ICT

Our commitment to the Prevent strategy

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Quality Assurance

Ensuring we deliver the best possible service

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Internal Quality Assurance

Making sure we maintain high standards

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