A man and woman in business attire smile while sitting at a desk in an office with the Liver Building visible through the window.

The Level 2 Certificate in the Principles of Business Admininstration opens up a world of employment opportunities. It will give you the breadth of knowledge required to work in an administrative role in a range of sectors. You’ll discover how to carry out tasks ranging from managing information to supporting events – skills which apply themselves to a huge variety of industries and jobs.

An older man in a business suit smiles to the camera. Behind him several people are having a meeting.

This qualification opens doors to jobs ranging from receptionist to office support worker. It’s applicable to a wide range of businesses and industries.

Teamwork and effective communication, along with practical skills such as managing information and handling correspondence, are key elements of this qualification.


This qualification is an element of several of our courses, including A Civil Service Career.

Business Admin Level 2 consists of five core units:

  • Principles of providing administrative services
  • Principles of business document production and information management
  • Understanding communication
  • Understanding employer organisations
  • Developing working relationships with colleagues

You’ll then study two optional units, from a choice of 16, depending on the type of job you want or the sector you want to work in. Options include:

  • Principles of customer relations
  • Exploring Social Media
  • Equality & Diversity in the Workplace
  • Team leading
  • Digital marketing
  • Understanding customer service
A young woman holding a thick level arch file looking serious and focused. A row of shelves with more files is behind her.

After you complete your Level 2 Certificate in the Principles of Business Administration, our expert advisors will help you plan your next career move. With support from our fully equipped Sefton based Next Steps Centre and Central Liverpool Job Shop, we’ll work with you to explore a wide range of career options that make the most of your new qualification.