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Crosby Training

Get Smart in Customer Service this November

Interested in working in the customer service sector? Then this Get Smart could be just what you’re looking for! Over the course of just a few days, we’ll deliver the skills training you need to bulk up your CV and make more effective job applications. You will gain certified level 1 and 2 Awards in Customer Service and follow a programme that includes support in all of the following areas:

  • Understand how to work in a customer service environment
  • Communication in customer service
  • The principles of personal performance and development
  • The principles of working in a business environment
  • Understand how to be an effective team worker in a business environment
  • Delivering good customer service
  • Different communication methods
  • Good customer service in line with organisational procedures
  • Effectively deal with customer queries, problems and complaints

You will also receive Covid-19 awareness training and, on successful completion, £50 in online vouchers!

As always, we will be providing PPE for you to use during the course and our friendly staff are on call Monday – Friday to answer any questions you have on 0151 922 5500!