Learner Portal

Expand

Your

Knowledge

Consolidated Learning

Where to Start

While studying with us, you may be asked to take part in consolidated learning. This is an opportunity for you to reinforce the knowledge you’ve gained in the training room and expand upon the skills you’ve developed throughout your course. In the Learner Portal, you will find a wide range of resources designed and selected to enable you to get the most out of your programme.

All you have to do is complete the tasks detailed below and tick them off on the checklist that has been provided by your tutor.

Video Bank

Employability Skills

Below we have put together a selection of employability skills videos that cover everything from application forms to interview skills. Pick out the ones that are right for you!

Ultimate Jobsearch Guide

Staff from Indeed talk you through how to use their jobsearch website, helping you get the most out of all the amazing tools and filters that they have to offer. A great place to start.

Writing Your CV

Whether you’re looking for your first job or your twentieth, your CV needs to be the best it can possibly be. This video gives a great overview of what you should and shouldn’t do.

Work Life Balance

Hints and tips on the work life balance, how it can affect your mental health, and the steps that you can take in order to ensure you’re getting the very best out of both worlds.

Your Cover Letter

This document is your best opportunity to make a positive first impression on a potential employer. Your cover letter should act as the perfect support for your CV, complimenting it in every way.

Beating Interview Nerves

It’s normal to get nervous before an interview, and that can often lead to stress before the big day. This video can help you harness that worried energy and turn it into something positive.

Changing Your Career

We all need a change from time to time and, while stability is important, sometimes we decide to pursue a different career. This video outlines how you can make that change easier to manage.

Employability Skills

Stretch & Challenge

Challenge yourself and keep on learning by completing the following tasks:

Don’t forget to update your checklist with the tasks you have completed!

Video Bank

Customer Service

Below we have put together a selection of customer service videos that cover everything from complaints to product knowledge. Pick out the ones that are right for you!

Customer Service Tips

From sharpening your active listening skills to developing a strong product knowledge, there are a vast number of ways you can improve your customer service approach.

Empathising with Customers

Customers appreciate it when you are able to identify with their situation and show an understanding of their experience. This video highlights how useful empathy can be.

Internal Customer Service

Do you know the difference between internal and external customers? This short video briefly explains what internal customer service is and how it can be used to benefit your business.

Good Body Language

This technique can make all the difference within the customer service environment. From making the customer feel welcome to securing an important sale, the way we move plays a huge role.

Helping Rude Customers

No matter how good your business or product is, there will come a time when you have to deal with rude or difficult customers, here are some tips on exactly how to do it.

Safe Cash Handling

Handling cash payments is an important part of many customer service roles. It’s important that you know how to keep yourself safe when dealing with money in the workplace environment.

Customer Service

Stretch & Challenge

Challenge yourself and keep on learning by completing the following tasks:

Don’t forget to update your checklist with the tasks you have completed!

Video Bank

Your Wellbeing

Below we have put together a selection of wellbeing videos that cover everything from GP appointments to stress management. Pick out the ones that are right for you!

Ways to Wellbeing

Mind - The Mental Health Charity, have put together 5 simple yet effective on looking after your wellbeing. Sometimes the smallest steps in the right direction can make the biggest difference.

Digital Weight Management

The NHS are offering a digital weight management course that provides online advice, tips and guidance on your diet and what you can do to develop a healthier lifestyle.

Dealing with Stress

From getting more exercise to building up our own support networks, there are lots of ways we can work to reduce our stress levels and make positive progress towards a better life.

Urgent Treatment Centres

An explanation of Urgent Treatment Centres and the role that they are playing within the NHS. Find out more about these centres and how they differ to Accident & Emergency.

Develop Your Confidence

Self-esteem plays a massive part in our daily lives and can be a particularly important factor when applying for jobs or performing well in the workplace. Check out these tips.

Talk About Wellbeing

Mental health discussions are becoming more and more prevalent, particularly in the workplace. This video explains how the NHS approach these conversations in a tactful manner.

Your Wellbeing

Stretch & Challenge

Challenge yourself and keep on learning by completing the following tasks:

Don’t forget to update your checklist with the tasks you have completed!

Video Bank

Health & Safety

Below we have put together a selection of health and safety videos that cover everything from risk assessments to working alone. Pick out the ones that are right for you!

Risk Assessment Guide

No matter where you work, it’s important that the environment is safe for yourself and others. Risk assessments enable you to identify hazards and take actions to minimise the dangers.

Working Alone Tips

While lone working offers increased independence, it can also make you more vulnerable to dangerous situations. Learn more about what you can do to keep yourself and others safe.

When Inspectors Visit

The HSE carry out thousands of workplace health and safety inspections every year. This video provides official guidance on what to expect and how to manage any issues that arise.

Health & Safety

Stretch & Challenge

Challenge yourself and keep on learning by completing the following tasks:

Don’t forget to update your checklist with the tasks you have completed!